The "fact" based upon my personal experience ( if you look at their feedback site ( you will need to tusts anout a dozen pages to egt to the entry page), then the searches are off, as they have this weid sceam which "hides" critical issues..
You will see that they have set this site up like an "Indian" call center, with canned nonsense responses which have the sole aim of pissing of anyone reporting their own bugs!!
Its pure marketing at its best, feel good we are doing nothing, but hope you feel good doing our work for us!!
As I said the proof is on the site..
Search for "crashes" and see the inaction...